Thank you for choosing Luxury Outlets! We are committed to providing you with high-quality products and excellent services. If you are not satisfied with the product you purchased, please record the unboxing video and keep the product label information when unboxing and accepting. If there is a quality problem with the product, we will sincerely provide you with a refund or return service.

Please note: We do not accept returns or exchanges if it is not a problem with the product itself.

Here are the detailed policies:

1、Refund Policy

→Application period: You can apply for a refund within 5 days after purchase.
→Necessary conditions: To ensure the original condition of the product, some products may need to retain the original packaging. Unless it is due to product quality or delivery problems, we do not accept refund applications for other reasons. Therefore, please record the unboxing video when receiving the goods for subsequent verification and processing.
→Refund process: The refund will be processed through the original payment method and returned to your account within 10 days after receiving the returned goods and completing the review.

2、Return policy

→Applicable situations: If the goods you received have quality problems or do not match the description, you can apply for a return.
→Application period: Please contact us within 5 days after receiving the goods to arrange the return.
→Product requirements: Returned products must be in their original condition, including all labels, accessories and packaging. Please record and keep the video when unpacking so that we can verify and process your application. Unauthorized return applications will not be accepted.

3、Return shipping costs

→The company bears: If the return is due to product quality problems or shipping errors, the shipping costs will be borne by us. Please be sure to keep and upload the unpacking video and contact our customer service team for timely processing.

4、How to apply for a refund or return

→Contact our customer service team to submit a refund or return application.
→Provide the necessary information, including unpacking videos and relevant product photos.
→Complete the refund or return process according to customer service instructions.
→Contact us: If you have any questions or need further help, please feel free to contact our customer service team: @xxx.

We will do our best to provide you with satisfactory service.